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+ Free Shipping +
At IBEX we offer free global shipping to all our valuable customers. We always strive to make sure the products reach our customers in a safe, satisfied and quick manner. We use FedEx & DHL Express services.
We start crafting your pair once you place an order. You will receive emails updating you on where your shoes are in the process. Once your shoes are crafted you will receive a confirmation email. This email will include details about shipment and related tracking information.
For customers outside Pakistan, delivery time is 15-20 days, depending on your geographical location. Shipping time within Pakistan is 10-12 days.
Another good news is, your Customized & Semi-bespoke shoes will be delivered to you within 20-30 days.
NOTE: IBEX doesn’t produce shoes for pre-order and doesn’t maintain stock in warehouse because we don’t believe in mass production like designer shoe brands. Our shoes are “Made to Order” to accommodate any special needs our customers demand. Our artisan shoemakers craft your shoes with love in IBEX workshop after receiving your order.
+ 3 Months Return Policy +
We are very flexible with our customers and being the customer-focused company that we are, we offer an easy 3 month return policy for all our valuable customers. We are very sure that you would never require using it because our products are free of flaws, but we still extend our support if you are not satisfied with our product.
- Return items must not be damaged, must not be worn and must have the original IBEX provided packaging.
- We offer free returns in Pakistan (From outside Pakistan, reimbursement of shipping charges up to $25).
- You can always email us at Ping@ibexstyle.com If you feel like returning your shoes, our team will help you through the whole process.